A bladder cancer survivor from Michigan who wears a bag that collects his urine said a security agent at a Detroit airport patted him down so roughly, it caused the bag to spill its contents on his clothing.
Tom Sawyer, a 61-year-old retired special education teacher, said the experience left him in tears before he caught a flight to Orlando, Fla., on Nov. 7.
"I was absolutely humiliated. I couldn't even speak," he told MSNBC.com.
Transportation Security Administration chief John Pistole said he's concerned about people such as Sawyer who have had uncomfortable experiences with agents.
During an appearance Monday on CBS' "The Early Show," Pistole expressed "great concern over anybody who feels like they have not been treated properly or had something embarrassing" happen.