New hours for Columbia water service phone calls
Nov 22, 2010 7:49:00 PM - thestate.com
Beginning Dec. 1, Columbias water customer service telephone operators will stop taking calls at 5 p.m.
Currently, operators take calls until 6 p.m. Manager Angela Adams said the change isnt designed to save money, but to answer more calls. She said an analysis of the number of calls the call center receives showed more people tried to get through during the day. Adams said part of the new work schedule will be to make more operators available during the day.
Water Customer Services phone number is (803) 545-3300.
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