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CTA drivers can make, break your commute

Dec 12, 2010 10:25:00 PM - chicagotribune.com
Drivers' attitudes can brighten, ruin commute

Jon Hilkevitch: One's mood brightens when greeted by Darlene Coleman, a CTA bus driver who describes herself as having "a big personality and big hair.'' The same cannot be said of many other drivers, according to CTA records of complaints.

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