Like many consumers, I am one who spends much time at the supermarket solely because they let us choose what we want to buy.
Unfortunately, there are some practices in supermarkets that really put consumers off. Common among them is to have five or six counters with three of them being closed.
Why is it that it is never customary for all the counters to be manned? ‘Counter closed’ is a board that is kept on counters at 10:00a.m. or 2:00p.m or even at 3:00p.m. and everything seems hunky dory.
Another annoying activity is the ‘chatting’ of cashiers. Cashiers are almost always engaged in some sort of conversation or happening while I stand in line waiting for this supermarket visit to be over. Also, I have discovered that when I am in a grave hurry I get a counter with a trainee cashier who has to consult another cashier, who has to in turn consult another cashier for the code.
Nothing can be distressing as watching the cartloads before you being billed for and then watch the cashier listlessly look for bags to put them into while we all stand and wait. Why cant we have another person for the ’bagging’ items , just so that the cashier can do his or her job?
Supermarkets are lovely places to get lost in – until you reach the cashier and watch the complacence with which some of them do their jobs. It is time that the supermarket bosses tell their cashiers that consumers are not on a full day’s leave when they come to the supermarket.
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