Sampath Bank PLC, a leader in innovative and technological advanced banking, reiterates several new features introduced to enhance customer experience. Adding convenience and accessibility to banking, Sampath Bank has extended the cheque clearing deadlines giving their customers additional advantage to deposit cheques at any of the Bank’s 196 branches island wide and introduced “Sampath Easy Cheque Deposit” (ECD) system.
“These features are some of the many new enhancements we offer our customers to make their banking experience one of convenience. We understand that in this day and age, time is of consequence for customers and we have made banking an effortless exercise,” Sampath Bank Chief Manager – Deposits and Remittances Rohana Dissanayake said.
With the extension of the cheque clearing cut-off times to 3 p.m., customers benefit by having the opportunity of additional hours to deposit their cheques at any branch and also have the opportunity of accessing these funds, on realisation of the cheque, within the next working day of the original deposit.
“Easy Cheque Deposit” (ECD) utilises cutting-edge technology to quicken the depositing process; Cheques can be submitted electronically at selected ATM machines 24/7 without the hassle of using an envelope, filling out a deposit slip etc., by solely using the account holder’s ATM card. Once deposited, the cheque is scanned immediately, a receipt issued, and the data and image will be transferred to Sampath Bank’s Network Service Centre (the central processing unit) and the funds will be credited to your account on realisation of the cheque the very next working day.
Sampath Bank is the only bank currently utilising the ECD system which eliminates the usual practice of manual collection of the cheques prior to being scanned and credited. The ECD system has been activated in four key branches; Head Quarters, Piliyandala, Maharagama, and Kandy Metro, and the Bank plans to expand this further in the future.
“Sampath has been the first to implement many technological advances since its inception and this is just another example of ensuring that we are doing everything we possibly can to make the account holders’ experience better,” Dissanayake added.