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SIA puts economy class seat selection on all booking channels

Sep 4, 2011 2:30:48 PM - www.ft.lk

Singapore Airlines has announced that the advance selection of economy class seats on SIA-operated flights is now available through all booking channels.
Previously, the ability to perform specific seat selection in economy class was exclusively available to customers who booked their flights via the Singapore Airlines website, while only generic seat requests were available for bookings made through travel agents, other airlines or SIA Reservations & Ticketing offices and call centres.

Travel agents and other airline personnel subscribed to Global Distribution Systems, as well as Singapore Airlines’ Reservations & Ticketing offices and call centres, will now be able to help customers request specific seats in economy class. This service is already in place for suites, first and business class customers.
Singapore Airlines Senior Vice President Product & Services, Tan Pee Teck, said: “Through feedback from our customers, we have seen growing demand for the ability to make specific seat requests in economy class through all booking channels, including travel agencies, our ticket offices and call centres. We believe this new service will provide our customers with greater ease and convenience when making their travel arrangements.”
Specific seat selection in economy class is available effective immediately. Certain seat types, such as those with bassinet facilities, emergency exit row seats and seats reserved for passengers with reduced mobility, will be reserved and will not be available for specific seat selection.

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