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New Abacus Workspace boosts productivity, profits for agents

Sep 12, 2011 2:30:58 PM - www.ft.lk

Abacus International, Asia’s leading provider of travel solutions and services, announced last week the launch of Abacus WorkSpace. This new agency workspace – the Next Generation point-of-sale – gives Abacus customer across Asia Pacific strong advantages in productivity, content aggregation and customer management.  
Abacus WorkSpace delivers a new, high-performance open-source platform that allows the optimisation of operational efficiency.

Abacus WorkSpace is a proven platform that delivers;  
1. Increased agent productivity by reducing keystrokes 40%.
2. Seamless integration of third-party applications via an open source platform
3. 50% reduction in training time delivered through fully graphical agency point of sale tool.
4. Improved management of customer data and service delivery via a next generation,     graphical customer profile system.
“Abacus continues to provide an armoury of technology that helps agents transform the way they work and serve their customers,” said Brett Henry, VP Marketing, VP India, Abacus International.
“With the launch of the new Abacus WorkSpace, we are equipping agents with market leading solutions that allow them to lead in the marketplace.   
“The market for travel information and bookings has changed dramatically, and it is becoming more and more difficult to compete in such a cluttered travel marketplace.  
Abacus has emerged as India’s agency product leader.  Abacus WorkSpace changes the game at the agent’s desktop.  We are impressed with its content integration, graphical capabilities, and speed.  
It has increased our agent productivity as well as reduced our new agent training time,” said Sahil Wahid, Director of Revel Travel Links Pvt. Ltd.   
“Agencies in India are facing huge challenges in the market place with incorporation of newer technologies, increased competition, customer demands and shortage of skilled workforce.
Abacus addresses these issues with a tangible solution and has emerged as an agency product leader. The unique booking platform of Abacus WorkSpace and their cutting edge technology greatly reduce inter-dependency within departments and reduce turnaround time for our customers,” said Peter David, General Manager, Ascon Travel Private Limited.
Abacus WorkSpace offers advanced shopping and merchandising services, including +/- 3-day availability flight information response, enabling agents to quickly respond to customers with relevant details such as reservation details, along with hotel photos, maps and location information.

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