John Keells Holdings PLC (JKH) has partnered with Emirates Academy of Hospitality Management (EAHM) Dubai, to mentor staff within the Group’s leisure sector under a Rs 40 million training initiative.
The training programmes cover food & beverage, culinary (targeting chefs), housekeeping, front office, engineering, human resources as well as more strategic and market oriented training for the Group’s destination management teams, sales and marketing groups and general managers.
Over 500 leisure sector employees have so far undergone training and exposure on hospitality and service excellence’s practical and theoretical aspects as part of this scheme.
The Dubai- based five to seven day training programmes are tailor made for each sector, and also encompasses hands on training for employees in Dubai’s top notch hotel properties.
According to JKH’s Senior Vice President & HR Leisure Sector Head Roshan Gurusinghe, this training drive is part of the Leisure Group’s strategy of being on par with the evolving global hospitality industry where parameters and benchmark of service and product standards are on a continuous rise.
“Our aim is to cover all segments through a consistent and ongoing training process, “Gurusinghe said. Towards this end a further Rs 50 million will be channelled for training and development by the end of this year.
“The Group’s aim is to have a trained professional team who are geared to take on the opportunities and challenges that are opening up in the hospitality landscape, especially, given the rapid expansion envisaged within the JKH Leisure Sector,” he said.
EAHM is an international training entity acknowledged for honing skills of employees in some of the biggest hospitality brands including Hyatt Hotels and Resorts and Millennium and Copthorne Middle East (ME) Hotels. Established as an institution of higher education offering degree-level courses, it is the first major academy focusing on tourism and hospitality education at the university level in the ME.
EAHM is part of the Jumeirah Group, the hotel Group behind the most luxurious hotel in the world, Burj Al Arab, as well as a number of other renowned hotel properties in Dubai, London and New York.