DHL Express Sri Lanka has appointed Flinton Vigneswaran (Vicky) Merrion as the new National Customer Service Manager. He succeeds Dennis Moraes who was recently appointed as the Performance Excellence Manager for Asia Pacific and Emerging Markets (APEM).
Vigneswaran (Vicky) in his new role will be responsible for executing customer service oriented initiatives and strategies that will ensure service excellence delivery for DHL customers. Vigneswaran (Vicky) will oversee operations of the contact centre, customer care and customer service development.
Based out of the DHL Express Colombo office, Dennis will be responsible for support in developing, executing and managing regional customer service initiatives outside of the top 30 Asia Pacific Emerging Market (APEM) countries.
Commenting on the recent appointments, Manish Patel, Country Manager, DHL Express Sri Lanka said: “Dennis and Vigneswaran (Vicky) both have been with DHL for over 10 years and their past experience will be an added advantage, both for our customers as well as improvement in internal processes. Grooming and developing talent for internal promotions is a hugely rewarding experience and is line with our corporate philosophy to be an ‘Employer of Choice’ across the region.”
Amod Date, Vice President, Human Resource- DHL Express South Asia said: “DHL continuously strives to create an environment for local and global opportunities and career development options that fit the individual needs of our employees. I’m confident that Dennis and Vigneswaran in their new roles will showcase their capabilities to handle various tasks and challenges and deliver the highest service levels to our customers.”
Both Dennis and Vigneswaran are past pupils of St. Benedict’s College.