It is an effort to enhance public transport services in the country. Public can lodge complaints relating to shortcomings in bus services, the malfunctioning of buses and reckless acts of bus drivers and conductors to the SLTB hotline. The SLTB also says that the public can make complaints on the incidents relating to the siphoning of fuel, removing of spare parts and other such fraudulent activities also via the new number.
This hotline number will be announced next week. Under the first phase of this initiative, complaints will be addressed from 8:30 a.m. to 5:30 p.m.