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Apple: Free cases to alleviate iPhone 4 problems

Jul 16, 2010 1:48:00 PM - thestate.com
Apple says it will give free protective cases to buyers of its latest iPhone model to alleviate the so-called "death grip" problem: holding the phone with a bare hand can muffle the wireless signal.

Apple Inc. CEO Steve Jobs announced the giveaway Friday at the company's headquarters in California. Those who have already bought the phone and new buyers through Sept. 30 will all be eligible. People who already purchased the $29 "Bumper" cases will be refunded.

Earlier, Jobs declared, "We're not perfect."

But he says the problem isn't widespread. He says just over five out of every thousand users have complained to Apple's warranty service, and less than 2 percent have returned the device.

Consumer Reports refused to recommend the phone and called on Apple to compensate buyers.