Ranna212, Tangalle has just been honoured as a top performing resort on the worlds’ largest travel site, ‘TripAdvisor’ with the Certificate of Excellence award.
The accolade, which honours hospitality excellence, is given only to establishments that consistently achieve outstanding traveller reviews on TripAdvisor, and is extended to qualifying businesses worldwide. Only 10% of all businesses listed on TripAdvisor receive this prestigious award. Auro Resorts Tangalle Private Limited Chief Executive Officer Anandaraj said: “It has been a great achievement for Ranna212 to have received this award in just an year and a half, since its launch.,” The award is a depiction of Ranna212’s sheer passion and continuous alignment of all processes and systems to exceed customer expectations. The team at the resort led by Operations Manager Pushpitha Udawatte is clearly dedicated to understanding intricate elements of what varied guests seek.
Anandaraj is of the opinion that whilst guests who visit this four star resort set on a stunning stretch of ocean essentially seek sun, sand and sea, the team plays a significant role in unearthing hidden desires. Guests show deep appreciation in understanding and partaking in traditions of the South Coast, unique Sri Lankan culinary experiences and much more.
Anandaraj further added that as the modernist traveller seeks to make well informed plans for a journey, the use of seamless links to booking tools is an ever increasingly vital component. Information on selected destinations and properties in order to plan and enjoy a perfect trip, results in guests turning to websites such as TripAdvisor for reliable guidance. Sharing of experiences and enabling consumers to feel empowered by giving feedback is at the very core of a resort’s success. In this changing landscape of tourism the Certificate of Excellence award from TripAdvisor represents an immense accomplishment for Ranna212, Tangalle.